1. Who we are
This Privacy Policy describes how Vidhan Gifts (“Vidhangifts”, “we”, “us” or “our”) handles personal information when you browse this website, contact us, make a WhatsApp enquiry or place an order. We aim to process personal data fairly, for lawful purposes and in line with applicable Indian law, including relevant provisions of the Digital Personal Data Protection Act, 2023 and rules as they come into force.
2. Information we may collect
Depending on how you interact with us, we may collect:
- Identity and contact information: name, telephone number, email address, billing or delivery address and recipient details.
- Enquiry and order information: products, quantity, budget, event details, personalisation requests, delivery requirements and customer-service history.
- Transaction information: payment status, amount, method and reference information. Payment providers may process sensitive payment credentials directly; we do not need to store full card or UPI credentials.
- Technical information: IP address, browser, device, pages viewed, approximate location derived from technical data, cookies and similar usage information where enabled.
- Communication preferences: consent or choices relating to newsletters, offers and follow-up communication.
3. How we collect information
We collect information directly when you message us, submit a website form, subscribe to updates or place an order. Limited technical information may be collected automatically by WordPress, WooCommerce, security tools, analytics or hosting services. We may also receive information from payment, logistics or communication providers when needed to complete a transaction.
4. Why we use personal information
We may use personal information to:
- respond to enquiries and recommend suitable gifts;
- confirm, prepare, personalise, deliver and support orders;
- process payments and maintain transaction records;
- provide customer care, returns, exchanges and delivery updates;
- prevent fraud, misuse and security incidents;
- meet tax, accounting, legal and regulatory obligations;
- improve our catalogue, website and customer experience; and
- send marketing communication where you have consented or where otherwise permitted, with an option to opt out.
5. Consent and permitted processing
Where consent is required, we will seek it through an appropriate notice or clear action. You may withdraw consent for future processing using the same contact channel or our Contact Us page, subject to information we must retain or process for another lawful purpose.
6. When we share information
We may share only the information reasonably necessary with:
- courier and logistics providers;
- payment, banking and transaction service providers;
- website hosting, security, communication, analytics and technology providers;
- professional advisers, auditors or authorities where legally required; and
- a successor or purchaser in connection with a genuine business restructuring, subject to appropriate safeguards.
We do not sell personal information as a standalone commercial product.
7. WhatsApp and other third-party services
When you contact us through WhatsApp or another third-party service, that provider also processes information under its own terms and privacy policy. Review the provider’s policy before sharing information you consider sensitive.
8. Cookies and similar technologies
The website may use essential cookies for security, preferences, WooCommerce functionality and performance. If non-essential analytics or advertising cookies are introduced, we will provide appropriate information and choices where required.
9. Retention
We retain personal information only for as long as reasonably necessary for the purpose described, to support an ongoing customer relationship, or to meet legal, tax, accounting, fraud-prevention and dispute-resolution requirements. When information is no longer needed, we will take reasonable steps to delete, anonymise or securely dispose of it.
10. Security
We use reasonable administrative and technical measures appropriate to the nature of the information. No online system is completely secure, so please avoid sending unnecessary sensitive information through open messages.
11. Your choices and rights
Subject to applicable law and the phased commencement of relevant provisions, you may ask for information about our processing, request correction or erasure, withdraw consent, raise a grievance, or exercise another available data-protection right. We may need to verify your identity and retain information where the law permits or requires it.
12. Children’s information
Our catalogue and ordering service are intended for adults. We do not knowingly seek children’s personal data without the involvement of a parent or lawful guardian where required.
13. Changes to this policy
We may update this policy when our practices, services or legal requirements change. The current version and its last-updated date will remain available on this page.
14. Privacy questions and grievances
To ask a privacy question, update your information, withdraw a marketing preference or raise a grievance, contact us through the Contact Us page or WhatsApp. Please describe your request clearly so we can respond appropriately.