1. Acceptance of these terms
These Terms of Service govern your use of the Vidhan Gifts website and any product enquiry or order confirmed through our authorised channels. By using the website or placing an order, you agree to these Terms, our Privacy Policy, Shipping Policy, Returns & Exchanges Policy and any order-specific terms confirmed with you.
2. Our enquiry-led catalogue
The website is a product catalogue and enquiry service. A WhatsApp message, product enquiry or request for a quotation does not by itself create a binding order. An order is accepted only when we expressly confirm the product, quantity, price, delivery details and payment arrangement.
3. Eligibility and accurate information
You must be legally capable of entering into a contract and provide accurate contact, billing, recipient and delivery information. If you place an order for another person or organisation, you confirm that you are authorised to provide the necessary information and approve the transaction.
4. Products, images and availability
We take reasonable care to describe products accurately. Screen settings, photography and handcrafted production may cause minor differences in colour, texture, pattern, finish or dimensions. These variations are not defects when they are inherent to the craft and do not materially differ from the confirmed product.
Product availability, packaging, bulk quantity and personalisation options are subject to confirmation. We may correct an obvious description or pricing error before accepting an order. If an accepted product becomes unavailable, we will contact you to discuss an alternative or refund any amount paid for the unavailable item.
5. Prices and payment
Prices shown on the website are indicative unless stated otherwise and may change before an order is accepted. The final quotation will identify the products, quantity, applicable taxes, shipping and any customisation or handling charges. Use only the payment instructions confirmed through our authorised channel.
6. Orders, changes and cancellation
Review the confirmed order details carefully. Contact us promptly if a change is required. Changes may affect price or delivery time and may not be possible after dispatch, sourcing, production or personalisation has started. Cancellation eligibility is described in our Returns & Exchanges Policy and any order-specific confirmation.
7. Shipping, returns and exchanges
Delivery is governed by our Shipping Policy. Cancellations, damaged items, returns, exchanges and refunds are governed by our Returns & Exchanges Policy. Order-specific terms confirmed in writing may supplement these policies but cannot remove rights that apply under law.
8. WhatsApp and electronic communication
When you contact us electronically, you agree that we may reply through the same channel for enquiry, order and customer-service purposes. Keep your device and account secure. We are not responsible for instructions sent by someone who has unauthorised access to your account where we could not reasonably identify the misuse.
9. Intellectual property
The website design, brand elements, original text, graphics and photographs belong to Vidhan Gifts or their respective licensors and are protected by applicable law. You may browse and share product links for personal purchasing decisions, but you may not copy, republish, sell, scrape or commercially exploit website content without permission.
10. Acceptable use
You must not misuse the website, attempt unauthorised access, introduce malicious code, interfere with operation, submit false information, impersonate another person, infringe rights, or use the site for unlawful or fraudulent activity.
11. Service availability
We may update, suspend or withdraw part of the website for maintenance, security, catalogue changes or other legitimate reasons. We do not guarantee uninterrupted access, but this does not affect an order already accepted or any statutory consumer right.
12. Responsibility and legal rights
Nothing in these Terms excludes or limits liability or consumer remedies that cannot lawfully be excluded. To the extent permitted by law, we are not responsible for indirect or consequential loss that was not reasonably foreseeable when the order was confirmed, or for delay caused by events outside our reasonable control.
13. Governing law and disputes
These Terms are governed by the laws of India. We encourage you to contact us first so we can try to resolve a concern fairly. Any mandatory consumer forum or jurisdiction available under applicable law remains unaffected. Other disputes will be subject to the competent courts where our business is legally established, unless the law requires otherwise.
14. Changes and contact
We may update these Terms as our services or legal requirements change. The version published when an order is accepted will ordinarily govern that order, together with its confirmed details. For questions, contact us through the Contact Us page.