1. About this policy
This Shipping Policy explains how Vidhan Gifts (“Vidhangifts”, “we”, “us” or “our”) handles delivery for products confirmed through our website, WhatsApp or another authorised sales channel. Because our website currently follows an enquiry-led ordering process, the delivery location, charges, product availability and expected timeline will be confirmed with you before an order is finalised.
2. Shipping coverage and charges
Shipping availability depends on the delivery location, product type, order quantity and courier coverage. Any applicable shipping charge, tax or special handling cost will be communicated before payment or order confirmation. We do not add undisclosed delivery charges after an order has been confirmed.
3. Order processing and dispatch
Processing begins after the order details and payment arrangement have been confirmed. Ready-stock products and bulk, personalised or made-to-order products may have different preparation timelines. We will share the expected dispatch timeline before accepting a time-sensitive order.
Dispatch may be delayed if we are waiting for customer approval, complete delivery details, personalisation information or payment confirmation.
4. Delivery estimates
Delivery dates are estimates unless we expressly confirm a guaranteed service in writing. Courier congestion, weather, public holidays, regional restrictions and other events outside our reasonable control may affect transit time. If we become aware of a significant delay, we will make reasonable efforts to update you.
5. Delivery information
Please provide a complete recipient name, mobile number, address, postal code and any useful delivery instructions. Contact us promptly if a correction is needed. Once a parcel has been handed to the courier, an address change may not be possible and may result in an additional charge.
6. Tracking and receiving your parcel
Where the courier provides tracking, the tracking details will be shared after dispatch. Please inspect the outer package when it arrives and retain the packaging until you have checked the contents.
If an item arrives damaged, incomplete or different from the confirmed order, contact us as soon as reasonably possible—preferably within 48 hours—with the order details and clear photographs or an unboxing video. This suggested reporting period helps us raise a courier claim and does not limit any rights available under applicable law.
7. Failed delivery and returned parcels
If delivery fails because the address or contact information was incorrect, the recipient was unavailable after reasonable attempts, or the parcel was refused without an approved return, any re-shipping cost may be payable by the customer. We will discuss the available options before sending the parcel again.
8. Contact us
For shipping coverage, charges, urgent delivery requirements or tracking support, contact us through the Contact Us page or WhatsApp before placing your order.